frequently asked questions

table spread with salad, acai bowl, salmon avocado toast, coffee and juice

GENERAL INFO

  • Absolutely! Better too if you use our app. You will earn loyalty points which you can redeem later for your pura vida favorites. We do also work with third-party platforms like Uber Eats.

  • CONTACT US AND IN SOME CASES, WE CAN ISSUE A CREDIT RIGHT TO THE APP FOR FUTURE ORDERS.

  • OUR TABLES ARE FIRST COME FIRST SERVED. WE OFFER INDOOR AND OUTDOOR DINING AT MOST OF THE LOCATIONS.

  • YES! WE HAVE OPTIONS FOR BOTH GLUTEN-FREE & VEGAN DIETS. YOU MAY ALSO REQUEST THE REMOVAL OF CERTAIN INGREDIENTS IF YOU HAVE AN ALLERGY, FOR EXAMPLE.

  • WE DO! FOLLOW THESE EASY STEPS TO BECOME A MEMBER OF THE REWARDS PROGRAM:

    • DOWNLOAD THE APP & SIGN UP

    • LINK PREFERRED PAYMENT & PRE-LOAD FUNDS ON YOUR PV CARD

    • SCAN TO PAY IN-STORE OR ORDER IN-APP

    • EARN POINTS & REDEEM REWARDS

pura vida customer holding a phone, coffees and to-go bag

CUSTOMER SUPPORT

  • The best way to reach us is via our LIVE-CHAT in the Pura Vida mobile app. Please include your ORDER # and STORE LOCATION so we can help you as quickly as possible.

  • ONCE AN ORDER IS PLACED, WE ARE UNABLE TO CANCEL - IT IS LIKELY IN THE MAKING.

  • FOR MOST ISSUES WITH ORDERS PLACED THROUGH THIRD-PARTY PLATFORMS, YOU WILL NEED TO FIRST CONTACT THEIR SUPPORT TEAM. WE ARE NOT ABLE TO MAKE ADJUSTMENTS TO THESE ORDERS IN MOST CASES AND ANY CREDITS OR REFUNDS MUST ALSO BE REQUESTED DIRECTLY WITH THAT THIRD-PARTY PLATFORM.

    WE'VE INCLUDED SOME TIPS ON CONTACTING THE PLATFORM'S SUPPORT TEAM BELOW:

    • UBER EATS CUSTOMER SERVICE - VISIT HELP IN THE UBER EATS APP OR HELP.UBER.COM/UBEREATS

  • YOU CAN REACH OUR CUSTOMER CARE TEAM FOR HELP WITH A PAST ORDER (MAX FROM 2 DAYS AGO), PLEASE CLICK THE BUTTON BELOW TO SEND US AN E-MAIL AND SOMEONE FROM OUR TEAM WILL BE IN TOUCH ASAP!

CONTACT CUSTOMER CARE
catering tablespread with sandwiche, salad, protein platters

CATERING